At CareerSkills, we help you and your team learn skills for handling the most difficult people.
“You were awesome! We’ll be able to use these techniques every day, to effectively communicate with peers, supervisors, and internal and external customers.”
Half-day Instructor-Led Seminars,
On Site or Virtual.
Plus:
- Keynotes
- Consulting
- Coaching
Dealing with Difficult People Seminar
(aka Conscious Communication®)
Proven conflict resolution techniques that prevent the most difficult behaviors we all encounter:
Tanks (bullies), Sniping (sarcasm), Whining, Negativity... and many more.
Learn how Conscious Communication® helps you bring out the best in other people -- even when they are at their worst.
Love Thy Customer Seminar
(Pleasing the Hardest-to-Please Customer)
Techniques to help you pay attention to service, from the customer's point of view.
Learn how subtle words and actions make all the difference in creating great customer service, and can even recover angry or upset customers.
Dealing with Difficult People
(also known as "Conscious Communication®")
has been featured on CNN and NPR,
and in USA Today and the Wall Street Journal.
“I can’t wait to delight my customers with my new skills. I’m so inspired by what Kerrie shared, including how she shared the info (in an upbeat, exciting, energy-charged way), that I’m sharing it with my team today.”
