Specific techniques for handling The 10 Most Difficult Behaviors we all encounter at work ... and in life.
Learn proven techniques to effectively handle:
Tanks (Bullies)
Snipers (Sarcasm)
Know-It-Alls
Think-They-Know-It-Alls
Whiners
Negativity
'Yes' people
'Maybe' people
Grenades
'Nothing' people
What people say about Dealing with Difficult People:
“You were awesome!
We’ll be able to use these techniques every day, to effectively communicate with peers, supervisors, and internal and external customers.”
“I responded to some work emails yesterday afternoon, and used some of your suggestions - You’re right, the email reads much more positively!”
“I spoke with one of the class participants later that day, and he was already using some of the class’s language to describe work interactions! ”
