A half-day seminar packed with specific techniques for handling The Most Difficult Customers we all encounter (and sometimes are ourselves).
Learn techniques that dramatically improve interactions with customers who:
Are Demanding
Throw Tantrums
Use Sarcasm
Are Experts (or just think they are...)
Whine, or are Negative
Won't tell you what's wrong
Can't make a decision
What people say about the Love Thy Customer seminar:
“I’ve received 3 success stories this morning from the team about how they used the techniques you discussed, and the positive feedback they received.
You touched on some much-needed points, and I’ve been more conscious today about my behaviors and how I interact with others.”
“You captured everyone’s full attention for the entire time. Your message resonated with us: We have a large and diverse customer set and the timing of this presentation was perfect.”
“ I can’t wait to delight my customers with my new skills. I’m so inspired by what Kerrie shared, including how she shared the info (in an upbeat, exciting, energy-charged way), that I’m sharing it with my team today.
Kerrie ROCKS! I want to do the same.”
